Frequently asked questions
After your booking is accepted, you have exactly 24 hours to pay your deposit which is 30% of your booking total. If the deposit is not made within 24 hours after the booking is accepted, the booking will automatically be cancelled by the software system, and the renter must re-book if the required booking day/time is still available. The remaining balance is due exactly 3 days prior to the event. The event is subjected to be cancelled with no refund of the deposit if the remaining balance is not made 3 days prior to the event.
If an event is booked 7 days or less of the event date, no deposit is needed, and the balance must be paid in full within 24 hours of the booking being accepted. A team member of Arkansas Exquisite Entertainment will reach out to assist with this.
Arkansas Exquisite Entertainment reserves the right to reschedule any event in the event of inclement weather or unsuitable surface conditions caused by excessive water/mud. The renter has the option to reschedule their event to a mutually agreed upon date and time with Arkansas Exquisite Entertainment. If inclement weather interrupts the event and less than half of the scheduled time has elapsed, the renter may reschedule their event at no additional charge. However, if more than half of the event duration has transpired before being halted due to inclement weather, the event will be deemed fulfilled as per the original agreement.
Yes, safety is our number one priority! Waivers only need to be signed for the Roller Wheel 360, the extreme bubble ball soccer, and the bubble ball blast. Click the button to sign the waiver and release form.
Yes! You can reschedule your event 30 days or more from the original event date with no fee! Simply email our team at arkansasexen@gmail.com for us to arrange a new event date.
If you need to reschedule your event but it is 15-29 days from your original event date, you can still reschedule your event for a $75 reschedule fee. Rescheduling an event 14 days or less from the original event date is not allowed, and the customer will have to re-book a new event at full price.
Our Event Coordinators are present for the duration of every event except for Picnic Paradise, the Illuminating Party Pod, and the Extreme Bubble Ball Soccer packages.
For large-scale events—such as school functions, church events, or city-wide festivals—a $50 Coordinator Fee will be added.
Having an Event Coordinator on-site makes your job easy. They handle setup support, guide the flow of activities, and take the lead in facilitating games and keeping guests engaged—so you can focus on enjoying the event!
Yes! You can create a Spotify or Apple Music playlist and share a link to your playlist to arkansasexen@gmail.com for our Event Coordinator(s) to play at your event!
Yes! The Roller Wheel 360 is able to be used indoors and outdoors. For the safety of our Game Coach and all participants, the designated area for the Roller Wheel 360 must be a flat, level surface. Concrete is required — grass or uneven terrain cannot be used. This ensures the Roller Wheel can roll safely and smoothly throughout the experience.
For everyone’s safety, inflatables must not be used if winds exceed 15–20 mph. If wind speeds reach unsafe levels during your rental, we require that all participants exit the inflatable immediately, and the unit should be deflated until conditions improve. The renter is responsible for monitoring the wind speed when the inflatable is in use.
The generator and blower must stay dry at all times. They should not be operated in rain, even light rain, unless covered with a tent or canopy (with plenty of ventilation). If rain becomes steady or heavy, please turn off the blower and generator, unplug them, and move them to a dry location. The renter is responsible for any damage, include water damage, to the equipment.